Privacy Policy

1. Introduction

Welcome to the Privacy Policy for Aurelia Jewels ("we," "us," or "our"). This policy details our unwavering commitment to protecting the privacy of our clients and website visitors. It explains what personal information we collect to provide you with our products and services, how we use and secure that data, and your rights concerning your information. Your trust is our most valued asset, and we are dedicated to handling your data with care, respect, and transparency.

2. Information We Collect

We collect information that is essential for processing your orders, managing your account, and enhancing your shopping experience with us.

• Information You Provide Directly: When you make a purchase, create an account, or subscribe to our newsletter, you provide us with details such as your name, email address, shipping address, billing address, and phone number.
• Order and Account Information: To fulfill your orders and provide customer support, we maintain a secure record of your purchase history, order details, and any communications you have with our customer care team.
• Payment Information: When you make a purchase, your payment details are collected by our secure third-party payment processors (e.g., Stripe, PayPal). Aurelia Jewels does not store your full credit card information on our servers.
• Usage Data & Cookies: We automatically collect technical information about your device and browsing activity on our website, such as IP address and pages visited. We use essential cookies for site functionality (like keeping items in your shopping cart). With your consent, we may use analytics cookies to understand which collections are most popular, helping us improve our offerings.

3. How We Use Your Information

Your information is used to provide our services, communicate effectively, and maintain a secure and personalized shopping environment.

• To Fulfill Your Orders: We use your personal and order information to process payments, ship your jewelry, and manage returns or exchanges.
• To Communicate With You: We send essential updates about your order status, including confirmation and shipping notifications. With your explicit consent, we will also send you newsletters about new collections, special events, and promotions.
• To Improve Our Services: We analyze anonymized usage data to understand how our clients interact with our website, allowing us to enhance the user experience and refine our product catalog.
• For Security and Fraud Prevention: We use information to protect our website and our customers from fraudulent activity.

4. Information Sharing and Disclosure

We do not sell or rent your personal information. Your data is shared only under these limited and necessary circumstances:

• With Shipping Carriers: We share your name and shipping address with our trusted delivery partners (e.g., DHL, FedEx) to deliver your purchases.
• With Payment Processors: We use secure third-party platforms to process payments. We only share the information necessary to complete the transaction securely.
• For Legal Compliance: We may disclose information if required by law or to protect the rights, property, or safety of Aurelia Jewels, our clients, or the public.

5. Data Security

Protecting your data is a core priority. We implement appropriate security measures, including SSL/TLS encryption for our entire website and secure data storage protocols for our client records. Access to sensitive data is strictly limited to authorized personnel who require it to perform their job functions.

6. Your Data Protection Rights

You have the right to access, correct, or request the deletion of your personal data, subject to our legal and operational record-keeping obligations. You also have the right to opt-out of marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us directly.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to reach out to our customer care team at any time.