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Orders & Payments
We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, and Google Pay for your convenience. All transactions are securely processed through an encrypted connection to ensure the safety of your personal information.
We process orders quickly to ensure timely delivery. If you need to modify or cancel an order, please contact our customer care team within one hour of placing it. While we will do our best to accommodate your request, we cannot guarantee changes can be made once an order has entered the processing stage.
Sales tax is automatically calculated based on your shipping address and the current tax rates of that location. The final sales tax amount will be displayed during the checkout process before you confirm your payment.
Products & Materials
The "k" stands for karat, which measures the purity of gold. 24k is pure gold. 18k gold contains 75% pure gold mixed with other alloys for durability, offering a rich, deep yellow color. 14k gold contains 58.3% pure gold and is slightly more durable, making it an excellent choice for everyday wear. Both are beautiful and lasting options for fine jewelry.
Absolutely. We are committed to the highest ethical standards. All of our natural diamonds are sourced from suppliers who adhere to the Kimberley Process, ensuring they are conflict-free. We also proudly offer lab-grown diamonds, which are a chemically identical and sustainable alternative. Our colored gemstones are sourced from reputable mines that prioritize environmental protection and fair labor practices.
Gold vermeil (pronounced "ver-may") is a high-quality type of jewelry that consists of a thick layer of real gold (at least 2.5 microns) electroplated over a sterling silver base. It offers the luxurious look and feel of solid gold at a more accessible price point and is significantly more durable than standard gold plating.
Shipping & Returns
For domestic orders, our complimentary standard shipping typically takes 3-5 business days. Express options are available for faster delivery. International shipping usually takes 5-10 business days. Please note that for made-to-order pieces, there is an additional creation period detailed on the product page.
We offer a 30-day return policy for a full refund or exchange on all non-customized items. The piece must be in its original, unworn condition with all original packaging. To initiate a return, simply contact our customer care team, and we will provide a complimentary insured shipping label.
Sizing & Bespoke Services
Creating your perfect piece sometimes requires a personal touch. Here’s how we can help.
Find Your Ring Size
Unsure of your ring size? We can send you a complimentary ring sizer. Alternatively, visit our online guide to learn how to measure your finger accurately at home using a string and a ruler. A proper fit ensures comfort and security.
Choose a Necklace Length
Our guide illustrates how different chain lengths, from chokers to long opera styles, fall on the neckline. This helps you visualize the perfect length for your pendant or chain, whether you're layering or wearing a single statement piece.
Our Bespoke Process
Our bespoke service allows you to create a one-of-a-kind piece. The journey begins with a consultation, moves to detailed sketches and 3D renderings for your approval, and culminates in our artisans bringing your unique vision to life.
Still Have Questions?
If you couldn't find the answer you were looking for, our dedicated Customer Care team is here to assist you. We are passionate about our jewelry and committed to providing you with exceptional service. Please don't hesitate to reach out.